De-risking investment in AI agents

For organizations, the possibility is transformative: AI agents that can deal with complicated service communications, support staff members in real time, and range effortlessly as customer demands change. Just how can you stabilize safety and versatility when offering an AI system access to core facilities? Verma suggests that the story of consumer experience automation over the past years has been one of shifting expectations– from stiff, deterministic flows to flexible, generative systems.

For services, the possibility is transformative: AI representatives that can take care of intricate service interactions, support employees in actual time, and scale perfectly as client demands change. The step from scripted, deterministic flows to non-deterministic, generative systems brings new challenges. How can you balance safety and versatility when offering an AI system access to core infrastructure? Verma suggests that the story of customer experience automation over the previous years has been one of moving assumptions– from inflexible, deterministic circulations to versatile, generative systems.