Return & Refund Policy

Last updated: October 7, 2026

Every ZEYRO piece is printed and finished to order in Quebec. This policy explains when an item can be returned, how refunds work and what to do if your order arrives damaged or incorrect. The core rules are the same everywhere; return costs and the handling of damaged items depend on where your order was shipped (Canada, United States or rest of the world), in line with our Shipping Policy. All amounts on this page are in Canadian dollars (CAD), including for orders shipped to the United States and other countries. Refunds are issued in CAD to your original payment method; your bank may convert them to your local currency.

At a Glance (Return Policy Summary)

Custom and personalised items (including Custom Metal Photo Prints from Create Your Art) cannot be returned for a change of mind in any country. They remain fully covered if they arrive damaged, defective or incorrect.

1. Eligible Returns (All Destinations)

You may request a return of a collection piece within 14 calendar days after delivery. To be accepted, the item must be:

• Unused and not installed (no drill holes, adhesive or hanging hardware attached).
• Free from scratches, dents, bent corners or any other damage.
• Returned in its original protective packaging, with proof of purchase.

Please contact us before sending anything back. Returns sent without our authorisation may not be accepted.

2. Custom and Personalised Items

Items made from your own photo or artwork, personalised designs, logo pieces and items with a printed gift message are produced specifically for you. Once production has started, they cannot be returned or refunded for a change of mind, a different size preference or an approved crop or preview. They remain fully covered if they arrive damaged, defective or materially different from the order you approved (see Section 6). If you need to cancel a custom order, contact us immediately: we can cancel it as long as production has not started.

3. Orders Shipped Within Canada

• Return window: 14 calendar days from delivery to request a return.
• Change of mind: return shipping to our studio in Rosemère, QC is paid by the customer. We recommend a tracked and insured service.
• Original shipping: the $10 CAD shipping fee is not refunded. If your order qualified for free shipping (over $150 CAD) and a return brings the value of the items you keep below $150 CAD, the $10 CAD standard shipping fee is deducted from your refund.
• Damaged, defective or incorrect items: report them within 48 hours of delivery (see Section 6). We email you a prepaid return label and send a free replacement, or issue a full refund including shipping.

4. Orders Shipped to the United States

• Return window: 14 calendar days from delivery to request a return. Once approved, the item must be shipped back within 14 days.
• Change of mind: the customer pays international return shipping to our studio in Canada. Please mark the package “Returned goods – no commercial value” and use a tracked service. Returns that arrive with duties or charges to pay may be refused.
• Original shipping, duties and fees: the $15.50 CAD shipping fee is not refunded. Any duties, taxes or brokerage fees charged on delivery are collected by the carrier or customs authority and are not refundable by ZEYRO; you may be able to reclaim them from your carrier.
• Damaged, defective or incorrect items: report them within 48 hours of delivery (see Section 6). We send a free replacement or issue a full refund including shipping. No return is required for damaged or incorrect items shipped to the United States.

5. Orders Shipped Outside Canada and the United States

• Return window: 14 calendar days from delivery to request a return, then 14 days to ship the item back once approved. For customers in the European Union and the United Kingdom, this also covers your 14-day right of withdrawal.
• Change of mind: the customer pays international return shipping to our studio in Canada. A tracked and insured service is required, as we cannot be responsible for parcels lost on the way back.
• Original shipping, duties and fees: the $58.00 CAD shipping fee is not refunded, except where local law requires it. Import duties, VAT and customs fees paid on delivery are not refundable by ZEYRO; you may be able to reclaim them from your carrier or customs office.
• Damaged, defective or incorrect items: report them within 48 hours of delivery (see Section 6). We send a free replacement or issue a full refund including shipping. No return is required for damaged or incorrect items shipped outside North America.

6. Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If it is damaged, defective, misprinted or not what you ordered, email us within 48 hours of delivery with:

• your order number;
• clear photos of the item, the damage and the packaging;
• a short description of the issue.

Please keep all packaging until your claim is resolved. After reviewing your claim, we will offer a replacement or a refund at no cost to you, as described in Sections 3 to 5 for your destination. Manufacturing defects that appear later are covered by our 1-year Warranty.

7. How to Request a Return

1. Email Contact@vdotcalculator.com with the subject line “Return Request – Order [number]”.
2. Tell us the reason for the return and attach photos of the item.
3. We reply with return instructions and your RMA authorization (or, for damaged items, your replacement or refund).

Approved returns must be securely packaged in their original protective packaging and shipped to: ZEYRO Returns Department, 401 Boul. Labelle, Rosemère, QC J7A 3T2, Canada.

8. Refunds

Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within the following times, counted in calendar days from the day we receive your return:

• Canada: within 14 days.
• United States: within 21 days.
• Rest of the world: within 21 days.

For damaged or incorrect items where no return is required, the refund is issued within the same time, counted from the day we approve your claim. Your bank or card provider may need a few extra days to show the refund on your statement. If you have not received it after these times plus 5 business days, please contact us.

9. Exchanges

Want a different size or design? Contact us first so we can confirm availability. In most cases, the fastest way is to return the eligible item and place a new order.

10. Items That Cannot Be Returned

• Custom and personalised items once production has started (except if damaged, defective or incorrect).
• Items that have been installed, used, altered or damaged after delivery.
• Gift cards.
• Items marked as final sale.

11. Colour and Screen Differences

We display colours as accurately as possible, but screens vary and metal finishes reflect light differently from a monitor. Small colour differences are not considered defects.

12. Your Legal Rights

This policy does not limit any rights you have under applicable consumer protection laws, including those of Quebec and, for customers in the European Union or the United Kingdom, local distance-selling rules. Where local law gives you more rights than this policy, local law applies.

Contact Us

• Phone (Canada): +1 514 462 6947
• International Customer Support (WhatsApp): +34 643 27 25 46
• Email: Contact@vdotcalculator.com
• Customer Support Hours: Monday – Friday: 9:00 AM – 5:00 PM EST (Response within 24 hours)
• Studio & Returns Facility Address: ZEYRO, 401 Boul. Labelle, Rosemère, QC J7A 3T2, Canada

See also our Shipping Policy, Warranty and Terms of Service.